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When signing up for a Service Level Agreement, how important is uptime? Describe the differences between 2-9s and 5-9s. What are you providing to the company and can you support having almost no downtime with 5-9s? What are some of the benefits and drawbacks associated with implementing high uptimes? Explain the cost-benefits of 5×9 versus 4×9. When does the option of 4×9 outweigh the benefits of 5×9? Support your answers with information and examples from your experiences.
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